FAQs

Quick answers about orders, shipping, returns, and our products. Hablamos español.

Orders & Payment

Add items to your cart and select Checkout. You will see your order total, including shipping and tax, before you pay. Signing in to an account lets you save your addresses and view your order history.

Yes. We email a confirmation as soon as your order is placed. If you don't see it within a few minutes, check your spam or junk folder, or contact us.

Contact us as soon as possible at sales@pharmedel.com or 718-679-1874 with your order number. We can change or cancel an order only before it ships. Once it has shipped, you can return eligible items under our Refund Policy.

The payment options available to you are shown at checkout. Payments are processed securely by our payment providers, and Pharmedel does not store your full card number.

Shipping & Delivery

We ship to all 50 U.S. states, the District of Columbia, and Puerto Rico. We do not ship internationally at this time. Some items regulated as hazardous materials, such as aerosols and flammable liquids, can only ship by ground and may not ship to Alaska, Hawaii, or Puerto Rico.

Shipping is calculated at checkout based on your order's weight and delivery address, and you will see the total before you pay. Any free-shipping offer will be shown on the site and at checkout.

Most in-stock orders ship the next business day. Some items from specific vendors are ordered on demand and take longer; if your order includes one, we'll let you know by email. We ship with USPS and UPS, and estimated delivery times are shown at checkout.

When your order ships, we email you a tracking number. You can also sign in to your account to see your order status.

Email sales@pharmedel.com with your order number, and photos if anything is damaged. We'll work with the carrier and, once the loss or damage is confirmed, send a replacement or a refund. See our Shipping Policy for details.

Returns & Refunds

You can return eligible items within 30 days of delivery. Items must be unopened, unused, and in their original packaging. Sale items can be returned on the same terms.

For health and safety reasons, we can't accept opened or used personal care, beauty, or hygiene products, perishable goods, hazardous materials, or gift cards. These limits don't apply if your item arrived damaged, defective, or incorrect.

Email sales@pharmedel.com with your order number, the items you're returning, and the reason. We'll reply with instructions. Please don't send items back to the manufacturer.

If an item arrived damaged, defective, or incorrect, we send you a prepaid return label. For all other returns, you pay return shipping, and the original shipping charge isn't refunded.

After your return arrives, we inspect it and email you. Approved refunds go back to your original payment method; your bank may take several business days to post the credit. Full details are in our Refund Policy.

We replace items that arrived damaged, defective, or incorrect. For anything else, such as a different scent or shade, return the item for a refund and place a new order.

Products & Health

No. Pharmedel is an online store for Latin and Caribbean beauty and wellness brands. We don't sell prescription medication.

We can't give medical advice. Product information on our site is for general information only. Please talk with a healthcare professional before starting any supplement or treatment, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Product pages list key details, and the package label has the complete ingredient list, directions, and warnings. Manufacturers sometimes update packaging and formulas, so always read the label on the product you receive.

Account & Contact

Email sales@pharmedel.com, call 718-679-1874, or use the form below. Please include your order number if your question is about an order.

Customer service hours: Monday to Saturday, 9:00 AM to 6:00 PM ET. Hablamos español.

Mailing address: PHARMEDEL LLC, 2320 Bronx Park East, Suite 2C, Bronx, NY 10467.

Yes. Hablamos español. Email sales@pharmedel.com or call 718-679-1874 and our team will help you in Spanish or English.

Sí. Escríbanos a sales@pharmedel.com o llámenos al 718-679-1874 y con gusto le atendemos en español.

Use the unsubscribe link in any marketing email, or reply STOP to a marketing text. You'll still receive messages about your orders.

Yes. Businesses can apply through our Wholesale Signup page.

Can't find your answer?

Send us a message and our team will reply by email. If your question is about an order, please include your order number. Hablamos español.