Refund policy

Pharmedel - Your Go-To Online Health & Beauty Store
Effective date: October 28, 2026 | Last updated: October 28, 2026

This Refund Policy explains how returns, refunds, and exchanges work for orders placed on pharmedel.com (the "Site"). It is part of our Terms of Service. If you have a question about an order, please contact us at sales@pharmedel.com or 718-679-1874 before sending anything back.

1. Return Window
You may return eligible items within 30 days of the date your order was delivered. After 30 days we are unable to offer a refund or exchange, except for items that arrived damaged, defective, or incorrect and were reported as described in Section 4.

2. Items Eligible for Return
- Regular-priced items and sale items can both be returned for a refund, as long as they are unopened, unused, and in their original packaging with any seals intact.
- Proof of purchase (your order number or receipt) is required.
- Please do not send items back to the manufacturer.

3. Items We Cannot Accept for Return
For health and safety reasons, we cannot accept returns of:
- Opened or used personal care, beauty, and hygiene products, including intimate and sanitary items.
- Perishable goods.
- Hazardous materials, aerosols, and flammable liquids that carriers do not allow to be shipped back.
- Gift cards.
These limits do not apply if the item arrived damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or is not what you ordered, email sales@pharmedel.com within 30 days of delivery with your order number and a photo of the item and its packaging. We will send you a prepaid return label, or let you know if the item does not need to be returned. Pharmedel pays the return shipping in these cases. You may choose a replacement of the same product or a full refund, including the original shipping charge for that item.

5. How to Start a Return
- Email sales@pharmedel.com with your order number, the items you would like to return, and the reason.
- We will reply with return instructions. Returns sent without contacting us first may take longer to process.
- Ship your return to:
PHARMEDEL LLC
2320 Bronx Park East, Suite 2C
Bronx, NY 10467
United States
- For returns valued over $75, we recommend a trackable shipping service or shipping insurance, because we cannot refund a return we do not receive.

6. Return Shipping Costs
For returns that are not damaged, defective, or incorrect, you pay the cost of return shipping, and the original shipping charge is not refunded. When the problem is our error, we pay return shipping as described in Section 4.

7. Refunds
Once your return arrives, we inspect it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take several business days to post the credit.

If an item comes back opened, used, damaged, or missing parts for reasons not due to our error, we may issue a partial refund or decline the return, and we will tell you why.

8. Exchanges
We replace items that arrived damaged, defective, or incorrect (see Section 4). For any other change, such as a different size, scent, or shade, please return the item for a refund and place a new order.

9. Late or Missing Refunds
If your refund was approved but has not appeared, first check your bank or card account again, then contact your card issuer or bank, since posting can take time. If you still do not see it, contact us at sales@pharmedel.com and we will look into it.

10. Contact Us
PHARMEDEL LLC
2320 Bronx Park East, Suite 2C, Bronx, NY 10467
Email: sales@pharmedel.com
Phone: 718-679-1874