Shipping policy

Pharmedel - Your Go-To Online Health & Beauty Store
Effective date: October 28, 2026 | Last updated: October 28, 2026

This Shipping Policy explains where we ship, how orders are processed, and what to do if a package is delayed, lost, or damaged.

1. Where We Ship
We ship to addresses in all 50 U.S. states, the District of Columbia, and Puerto Rico. We do not ship internationally at this time. Some items regulated as hazardous materials, such as aerosols and flammable liquids, can only travel by ground and may not ship to Alaska, Hawaii, or Puerto Rico. If an item in your order cannot ship to your address, we will contact you and refund that item.

2. Order Processing
Most in-stock orders ship the next business day after the order is placed. Some items from specific vendors are ordered on demand and need additional processing time. If your order includes one of these items, we will let you know by email.

3. Carriers and Delivery Times
We ship with USPS and UPS. Available services and estimated delivery times are shown at checkout. Delivery estimates come from the carrier and are not guaranteed.

4. Shipping Rates
Shipping rates are calculated at checkout based on your order's weight and delivery address, and you will see the total before you pay. Any free-shipping offer will be stated on the Site and at checkout.

5. Split Shipments
If your order ships in more than one box because items come from different locations, we do not charge extra.

6. Large, Heavy, or Regulated Items
Very large or heavy items, and some items containing hazardous or regulated materials, ship by freight carrier. These items are identified at the time of purchase so you can plan accordingly.

7. Order Tracking
When your order ships, we email you a confirmation with a tracking number. You can also check your order status in your account.

8. Address Accuracy
Please check your shipping address before placing your order. If you notice an error, contact us right away; we can update the address only before the order ships. Packages returned to us because of an incorrect or incomplete address can be reshipped once you confirm the correct address, and additional shipping charges may apply.

9. Delayed, Lost, or Damaged Packages
If your tracking has not updated for several days, or your package arrives damaged, email sales@pharmedel.com with your order number, and photos if the package or items are damaged. We will work with the carrier and, where loss or damage is confirmed, send a replacement or issue a refund under our Refund Policy.

10. Contact Us
PHARMEDEL LLC
2320 Bronx Park East, Suite 2C, Bronx, NY 10467
Email: sales@pharmedel.com
Phone: 718-679-1874