Refund Policy
Returns
At Pharmedel, we strive to ensure your satisfaction with every purchase. Our return policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Certain items are non-returnable, including perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gasses.
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in the following situations:
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email notification. This email will inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not received your refund yet, please check your bank account again. Then, contact your credit card company as it may take some time for the refund to be officially posted.
Next, contact your bank. There is often processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at edgardmba@aol.com.
Sale Items (if applicable)
Please note that only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at edgardmba@aol.com and mail your item to:
Pharmedel
2320 Bronx Park East, 2C, Bronx NY 10467, United States
Return Shipping
To return your product, please mail it to:
Pharmedel
2320 Bronx Park East, 2C, Bronx NY 10467, United States
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on your location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.